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How to serve vulnerable customers

An Odigo eBook

Contact centres are constantly striving to improve standards of service, increase customer satisfaction and promote loyalty. For vulnerable customers, additional care is required to minimise risk, but the customer service goals are the same.

A well-thought-out strategy minimises risk to vulnerable customers and values the specialist skills which build agent satisfaction and processes that benefit each and every customer coming through a contact centre.

  • Plan for your vulnerable customers’ needs
  • Learn from examples of strategy and best practice
  • Leverage technology to optimise customer care
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Click here to download the How to serve vulnerable customers eBook.

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