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How UK businesses are using AI to improve CX

A report by Davies Hickman

UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve. This is a key finding from independent research with a UK sample of 205 business executives across different sectors in 2020.

Most business executives agree that their contact centres and the level of customer experience they offer could be improved. It is executives in IT, Finance, Compliance and Leadership that emphatically back AI for CX whilst most respondents in this independent research agree that investing in AI for CX is vital or plays an important part in the future success of their business.

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Click here to download the Davies Hickman | How UK businesses are using AI for CX paper.

Click here to download the full 471-page 2022 ContactBabel Decision-Maker's Guide.

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