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Enhancing CX in the Insurance industry

How is innovative tech enhancing customer experience and reinventing the insurance industry?

The last twenty years have witnessed groundbreaking technological development, starting with the multiplication of communication channels that helped transform the era of call centres to one of contact centres.

Technological breakthroughs have multiplied in recent years, not least in the insurance sector, with innovations that contribute to making the world of customer relations much more human. Download the report and learn:

  • Impact of new technologies, web channels, and competition
  • Traditional insurers versus up-and-coming competitors
  • Startups’ impact on innovation
  • The changing role of the agent: service culture/ product culture
  • How to achieve best-in-class customer experience thanks to innovation
  • The challenges of customer relations
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Click here to download the How is tech reinventing CX in the Insurance industry paper.

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