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Contact centre agent wellbeing

An Odigo eBook

Contact centre agents are facing new pressures and changing roles. Technological advances, like automation and self-service, mean that contact centre agents predominantly deal with complex, and often emotive customer queries.

Organisations that deliver a holistic agent wellbeing strategy can support agents to prioritise their own mental health.

Learn how wellbeing initiatives can influence a positive contact centre culture, enhance the delivery of outstanding CX and improve retention rates.

  • Who stands to gain from wellbeing initiatives?
  • Why is it crucial to involve agents in the process?
  • Which factors can be positively influenced by contact centre strategies?
  • When can technology support the process? 
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Click here to download the Agent Wellbeing eBook.

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