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Leveraging AI to enhance CX – a look at European businesses

A Davies Hickman research paper

The last twenty years have witnessed groundbreaking technological development, starting with the Artificial intelligence (AI) dominates conversations about innovation, technology and new ways of working. But how do C-suite executives across industries really feel about the opportunities AI, and its subfield natural language processing (NLP), bring to customer experience (CX)?

Get the latest independent market research from Davies Hickman, commissioned by Odigo, which gauged the attitudes of 1,000+ European business executives, with different managerial responsibilities, across a wide range of industries.

  • The level of confidence in AI’s capacity to add value now and in the future
  • Key areas of interest for the application of AI to CX
  • The growing interest in deploying NLP
  • How approaches and challenges differ between European countries
  • … and much more !
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