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UK Contact Centre Decision-Makers’ Guide

The 2022 annual ContactBabel Guide

2022 brings you the 19th edition of the UK Contact Centre Decision-Makers’ Guide by ContactBabel. Founded in 2000, ContactBabel is a leading analyst firm for the contact centre industry with the experience to ask the right questions.

This major annual report studies the performance, operations, technology and HR aspects of UK contact centre operations. To really differentiate yourself from your competitors take a closer look at what is expected and achievable in your contact centre.

Odigo is proud to sponsor the ‘Personalisation’ Chapter in the guide.

  • Improving quality and performance
  • Maximising efficiency
  • Optimising agents
  • Planning strategies for the future
  • Choosing the most impactful areas for development
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Click here to download the Personalisation Chapter from the 2022 ContactBabel Decision-Maker's Guide.

Click here to download the full 471-page 2022 ContactBabel Decision-Maker's Guide.

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