Practical Guide | Utilities

Rethinking customer service in 4 easy steps

An Odigo practical guide

Back to back challenges can leave utility companies simply trying to ‘cope’ with call volume. What if by rethinking customer service enhanced performance, differentiation and customer satisfaction are back on the agenda?

Don’t settle for getting by when you can outperform the competition.

This practical guide looks at the ways agents and technology can be harnessed more efficiently to meet your organisations’ goals. Take a look at 4 potential strategies to make the most of your resources to drive up customer experience standards:

Prepare
Predict
Prioritise
Provide

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