eBook | Deploying AI ethically in the contact centre

March 18, 2022

Deploying AI ethically in the contact centre

An Odigo eBook

Artificial intelligence (AI) works alongside agents every day in many contact centres. Personalisation and customer self-service look set to increase the adoption of AI solutions and the number of AI-to-customer interactions. So how can you ensure that your contact centre AI is deployed ethically?

Our eBook covers topics like:

What are AI ethics?
Who is affected by a lack of applied ethics: customers, agents or businesses?
How can you deploy AI ethically?
Where can CCaaS be used to help operationalise ethical AI strategies?

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