eBook | Contact centre agent wellbeing

May 6, 2022

Contact centre agent wellbeing

An Odigo eBook

Contact centre agents are facing new pressures and changing roles. Technological advances, like automation and self-service, mean that contact centre agents predominantly deal with complex, and often emotive customer queries.

Organisations that deliver a holistic agent wellbeing strategy can support agents to prioritise their own mental health.

Learn how wellbeing initiatives can influence a positive contact centre culture, enhance the delivery of outstanding CX and improve retention rates.

Rather than prescriptive business plans, it’s time to get agents involved and start asking questions:

Who stands to gain from wellbeing initiatives?
Why is it crucial to involve agents in the process?
Which factors can be positively influenced by contact centre strategies?
When can technology support the process?

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