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UK Contact Centre Decision-Makers’ Guide

The 2023 annual ContactBabel Guide

If you want a data-fuelled look at the situation on-the-ground in UK contact centres, the 2023 edition of ContactBabel’s annual Decision-Makers’ Guide is just what you need.

The complete report is 400+ pages of comprehensive but straightforward data and commentary. An indispensable encyclopaedia to addressing pain points and issues in the industry. The Odigo sponsored chapter on personalisation is a great taster of the full report and contains a wealth of valuable information on the ways businesses can tailor interactions to customer needs:

  • Optimising IVR and routing,
  • Understanding the channel of choice,
  • Adapting service for better outcomes.

To download a copy of the Odigo sponsored personalisation chapter complete the form.

For the entire report, request it free from ContactBabel here


Click here to download the Personalisation Chapter from the 2023 ContactBabel Decision-Maker's Guide.

Click here to download the full 471-page 2023 ContactBabel Decision-Maker's Guide.

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