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If you want a data-fuelled look at the situation on-the-ground in UK contact centres, the 2023 edition of ContactBabel’s annual Decision-Makers’ Guide is just what you need.
The complete report is 400+ pages of comprehensive but straightforward data and commentary. An indispensable encyclopaedia to addressing pain points and issues in the industry. The Odigo sponsored chapter on personalisation is a great taster of the full report and contains a wealth of valuable information on the ways businesses can tailor interactions to customer needs:
To download a copy of the Odigo sponsored personalisation chapter complete the form.
For the entire report, request it free from ContactBabel here
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