Cookie Settings
Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
The UK Contact Centre Decision-Makers’ Guide (2019/20 – 17th edition) is the major annual report studying the performance, operations, technology and HR aspects of UK contact centre operations.
Taking a random sample of the industry, a detailed structured questionnaire was answered by contact centre managers and directors. Analysis of the results was completed, and the result is the 17th edition of the largest and most comprehensive study of all aspects of the UK contact centre industry.
Odigo is proud to sponsor the ‘Personalisation’ Chapter in the guide.
By clicking, I acknowledge that my personal data will be processed by Odigo for the purpose of managing our commercial relationship. In accordance with applicable data protection laws, you have the right to access, rectify and delete your personal data. You also have a right to the portability of your data as well as a right of objection and limitation of the processing of your personal data. For more information, see our privacy policy of the data.
Click here to download the Personalisation Chapter from the 2020 ContactBabel Decision-Maker's Guide.
Click here to download the full 471-page 2022 ContactBabel Decision-Maker's Guide.
Don’t miss any information about client experience – follow us on on our social channels:
We are sorry, the form submission failed. Please try again.
