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Today more than ever, the utilities sector is under pressure in the UK. Amid an increasingly competitive environment and while the world is increasingly becoming digital-first, contact centre managers are eager to leverage automation to enhance operational efficiency, increase customer experience (CX) and raise agent engagement.
Deciding which aspects of CX can and should be automated will have a profound impact on both agent retention and customer satisfaction (CSAT). Read our practical guide to gain expert insights into the many ways in which automation is transforming the utilities sector.
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