Practical Guide | Insurance and data

July 11, 2022

How to make the most of contact centre data

An Odigo practical guide

How can insurance companies unlock the power of data and derive business value from it without compromising on security?

By maximising the utility of data and expanding its safe access, organisations can find useful datasets to optimise and improve the contact centre customer experience.

Discover how to boost customer satisfaction, improve accuracy and reduce errors and omissions.

Discover 4 key steps to optimise how contact centres harness their data:

Capture data from dial to disconnect
Leverage KPIs to drive performance
Apply channel-less CX strategy
Utilise AI-enhanced tools

First Name

Last Name

Company

Industry

Job Title

Country

I would like to receive information emails and other personalised content on news and new Odigo features.

By clicking, I acknowledge that my personal data will be processed by Odigo for the purpose of managing our commercial relationship. In accordance with applicable data protection laws, you have the right to access, rectify and delete your personal data. You also have a right to the portability of your data as well as a right of objection and limitation of the processing of your personal data. For more information, see our privacy policy of the data.

Lead source

Thank you for your interest. Please download the Practical Guide for Insurance by clicking on the link below.

Practical Guide for Insurance | How to make the most of your contact centre data. Download the article

Don’t miss any information about customer experience. Follow us on on our social channels:

We are sorry, the form submission failed. Please try again.