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22 September 202255 min of listening

Get Out of Wrap – hosted by Martin Teasdale

Get out of Wrap is a dedicated podcast for the contact centre community, hosted by Martin Teasdale, a contact centre veteran. The podcast features conversations with passionate contact centre people from across the industry who share insights, anecdotes and stories from their careers. Launched in 2019 and now with over 100 episodes, Odigo is joining the guest list with new voices, insights and topics. 

Get out of Wrap – with Richard Gregory
Get out of Wrap  Get out of Wrap – with Richard Gregory

Episode #111 – featuring Richard Gregory from Odigo UKI

Richard Gregory and Martin Teasdale use a combination of industry experience and personal customer experiences to help highlight the issues facing contact centres today. How can agents be supported while they cater to a vast array of customer needs including the full spectrum of vulnerability and sky rocketing expectations.

You can also read the blog here.

You can also watch the episode here: