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Get out of Wrap is a dedicated podcast for the contact centre community. Hosted by Martin Teasdale, a contact centre veteran, the podcast features conversations with passionate contact centre people from across the industry who share insights, anecdotes and stories from their careers. Launched in 2019 and now with over 150 episodes, Odigo is joining the guest list with new voices, insights and topics.
Contact centre solutions can help meet business challenges, when you take the time to find out what those challenges are! Jake Gardiner and Martin Teasdale discuss why delivering real value, with technology, relies on getting the basics right and the role NLP can play in CX transformation.
To find out about contact centre NLP use cases read the blog inspired by this podcast.