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If quality customer interactions and innovative technologies spell success in your industry don’t miss the Communication Technology Expo. There are plenty of opportunities to inform your 2023 contact centre plans with the latest trends and software:
Setting the stage for the CCMA’s ongoing research Stephen will present the findings from the second annual Voice of the Contact Centre Consumer research initiative supported by Odigo. What should UK contact centre leaders know about changing trends in customer behaviour and attitudes?
The research offers answers to questions such as:
-Is customer service getting better or worse?
-Is self-serve becoming normalised?
-Which channels do people want to use?
-How do the general public perceive careers in customer service?
To attend please follow the link below or to book time with our dedicated team complete the Calendly form on the Page.
Prince Regent DLR station is the nearest stop to ExCeL London