Communication Technology Expo

Odigo will be at the Communication Technology Expo

If quality customer interactions and innovative technologies spell success in your industry don’t miss the Communication Technology Expo. There are plenty of opportunities to inform your 2023 contact centre plans with the latest trends and software:

• Visit our stand – 260 for an informal customer experience chat,

• Book an on-stand CCaaS solution demo,

• Attend our keynote given by Stephen Yap, the Research Director at the CCMA and discover the customer opinions that should shape your CX strategies.

• Research Revealed: Voice of the Contact Centre Consumer

• Join Stephen Yap on Wednesday 21th March at 12:30 | Keynote Stage 1

Setting the stage for the CCMA’s ongoing research Stephen will present the findings from the second annual Voice of the Contact Centre Consumer research initiative supported by Odigo. What should UK contact centre leaders know about changing trends in customer behaviour and attitudes?

The research offers answers to questions such as:

-Is customer service getting better or worse?

-Is self-serve becoming normalised?

-Which channels do people want to use?

-How do the general public perceive careers in customer service?