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Tumultuous economic times are on the horizon and contact centre leaders will face the biggest challenge of all – doing more with less. The cost of business rising, a looming recession, and the worsening cost of living crisis are three primary challenges contact centres will have to navigate with both their customers and staff.
So how do brands create high performing contact centres in 2023? By honing into a 3-prong approach focusing on people, customer expectations and technology:
Join Odigo as we dive deep into the difficulties contact centre leaders will face in 2023 and explore how you can unlock the best performing staff and successful customer journeys.