Cookie Settings

Request a demo

Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

Give your customers what they want

Neil
Neil Titcomb UKI Sales Director – Odigo

Customer demands have increased exponentially because customers interact more frequently with businesses. They want their interactions to be convenient, timely, efficient, and, above all, tailored to their needs.

Give

From customer service…

In the not-so-distant past, clients didn’t tweet, they didn’t share posts, or send instant messages. Their interaction with your business was minimal, and your knowledge of them was fragmented. The best companies provided excellent customer service and that was enough. It’s not any more.

Customer demands have increased exponentially because customers interact more frequently with businesses. They want their interactions to be convenient, timely, efficient, and, above all, tailored to their needs. They also expect to be able to talk to businesses through the same channels they talk to everyone else: voice, mail, chat, text message, social, and video. Organizations that can keep up and provide a seamless multi-channel customer experience reap the benefits. According to Gartner Group, businesses that prioritize customer experience generate 60% higher profits than their competitors.

…to customer experience

How can you keep up with your customers’ ever-changing demands? How can you provide the experience that customers are looking for? Technology is on your side.

Customer interaction might be at an all-time high but with the proper tools your business will be ready to handle any query at any time. The same technology that makes it easier and faster for customers to connect can also be leveraged by businesses to help them connect the dots.  Powerful, holistic tools like Odigo for Salesforce, optimize engagement and productivity by sorting, prioritizing, and routing queries to the best suited agents. AI and advanced analytics provide more automation and shared intelligence, and this translates to real business value.

Happy agents, happy customers.  

The equation for a successful contact solution is simple: happy, fulfilled agents equal happy, satisfied customers. At Odigo, we understand the value of great customer experience and we know how to empower your agents to give personalized answers that make your customers feel satisfied and valued.

The Odigo cloud platform provides you with the flexibility and scalability to grow your business and benefit from the latest innovations in customer experience. It includes a user friendly Odigo agent desktop that fully empowers the agent to handle conversations quickly and effectively, no matter the volume. An omnichannel agent console puts queries in context, matching the right agent with the right question. Agents get a 360-degree view of customer interactions from all channels in one place, so they can get straight to the heart of the matter. Self-service bots are also on-hand to help agents with repetitive, tedious tasks, freeing agents to focus on complex queries. But Odigo doesn’t only deliver software, our team of experts will help you optimize your customer service operations.

No quote

November 25, 2022 3 min Invest in seamless CX with secure IVR payment options

Despite the development of omnichannel payment methods, customers still expect to be able to make secure payments via telephone. This is not surprising given it remains the most popular channel for customer service. How do IVR payments meet this need?

Read more
November 24, 2022 3 min BFCM and CCaaS: using Black Friday and Cyber Monday to your advantage 

Is your brand is looking to maximise its potential revenue during the Christmas shopping season, starting with Black Friday and Cyber Monday (BFCM)? Combine your planned promotions and delivery options with AI-led, promotional communications with customers to provide so much more than run-of-the-mill customer service.

Read more
November 15, 2022 3 min NLP challenges in the contact centre industry

There may be hype surrounding AI but many organisations have already made NLP investments in their contact centres. How have they found the experience and what are the motivations driving them? Davies Hickman and Odigo reveal the reality and perceptions of European business executives in the second eBook in the 2022 AI for CX series.

Read more