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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
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CCaaS The major customer experience trends to watch in 2023 
Jean-Denis
Jean-Denis Garo
January 6, 2023 · 3 min Read more
Catch up
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Instant messaging belongs in your CX retail strategy 
Elisabeth De Longeaux
March 23, 2023 · 3 min Read Read more
Digital channels, WhatsApp Why should contact centre strategies include WhatsApp Business?
Elisabeth De Longeaux
August 9, 2022 · 3 min Read Read more
How do outbound call regulations help deliver value to customers?
Elisabeth De Longeaux
August 1, 2022 · 3 min Read Read more
ccaas, omnichannel, RCS Rich communication services: the next big contact centre channel?
Elisabeth De Longeaux
June 1, 2022 · 3 min Read Read more
agent-performance, agent-skills, artificial-intelligence, isg, isg-provider-lens-ccaas-2021 Bring an in-store calibre of service to online customers with co-browsing
Elisabeth De Longeaux
December 20, 2021 · 3 min Read Read more
byot, ccaas-solutions, crm-integration, salesforce CCaaS solutions and CRM integration: the first piece to your customer experience puzzle
Elisabeth De Longeaux
November 16, 2021 Read more
artificial-intelligence Instant messaging is now essential to brand communication strategy
Elisabeth De Longeaux
August 3, 2021 · 3 min Read Read more
live chat service Live chat service – enhancing customer experience has never been easier
Elisabeth De Longeaux
June 24, 2021 Read more
ccaas, channel-less-experience, customer-experience Build your story with your customers as you engage with them in conversation
Elisabeth De Longeaux
April 7, 2020 Read more
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Our experts
Robert Wiles
Robert Wiles
Channel Director
Sinjon Price
Sinjon Price
Presales Consultant
Jean-Denis Garo
Jean-Denis Garo
Head of Product Marketing
Fabrice Malecot
Fabrice Malecot
Product Manager
Andy Watts
Andy Watts
Enterprise Sales Lead
Chloé Biguet
Chloé Biguet
Product Marketing Manager
Steve Owens
Steve Owens
Account Director
Aurore Carrié
Aurore Carrié
Product Manager
Dawn Herbert
Dawn Herbert
Solutions Consultant
Maxine Allard
Maxine Allard
Senior Account Director
Leonard Marzin
Leonard Marzin
Head of Data Factory
Agam Kohli
Agam Kohli
Director of OXS
Melissa Cowdry
Melissa Cowdry
Field Marketing Director – UKI
Richard Holland
Richard Holland
Channel Director
Richard Gregory
Richard Gregory
Account Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head of Industrial Management at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo