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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
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CCaaS The major customer experience trends to watch in 2023 
Jean-Denis
Jean-Denis Garo
January 6, 2023 · 3 min Read more
Showing 9 matching results (Page 1 of 2)
agent-performance, agent-skills, artificial-intelligence, isg, isg-provider-lens-ccaas-2021 CCaaS and the SLA contact centre: What business and customers expect from contact centres in the digital age
Neil Titcomb
December 27, 2021 · 3 min Read
agent-performance, agent-skills, artificial-intelligence, isg, isg-provider-lens-ccaas-2021 Addressing delivery and shipment enquiries during the supply chain squeeze
Neil Titcomb
December 14, 2021 · 3 min Read
artificial-intelligence CCaaS helps British enterprises deliver scalable customer service in 2021
Neil Titcomb
November 2, 2021 · 3 min Read
artificial-intelligence Frost & Sullivan examine the future of customer experience
Neil Titcomb
October 29, 2021 · 3 min Read
ccaas-solutions, customer-experience-global The importance of customer service in tourism: how CCaaS is transforming travel
Neil Titcomb
October 19, 2021 · 3 min Read
agent-experience, gamification Reshaping user experience and improving agent satisfaction through gamification
Neil Titcomb
December 10, 2020
artificial-intelligence, customer-experience, retail 3 ways to finetune your retail contact centre
Neil Titcomb
February 18, 2020
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Jean-Denis Garo
Jean-Denis Garo
Head of Product Marketing
Fabrice Malecot
Fabrice Malecot
Product Manager
Andy Watts
Andy Watts
Enterprise Sales Lead
Chloé Biguet
Chloé Biguet
Product Marketing Manager
Steve Owens
Steve Owens
Account Director
Aurore Carrié
Aurore Carrié
Product Manager
Dawn Herbert
Dawn Herbert
Solutions Consultant
Maxine Allard
Maxine Allard
Senior Account Director
Leonard Marzin
Leonard Marzin
Head of Data Factory
Agam Kohli
Agam Kohli
Director of OXS
Melissa Cowdry
Melissa Cowdry
Field Marketing Director – UKI
Richard Holland
Richard Holland
Channel Director
Richard Gregory
Richard Gregory
Account Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head of Industrial Management at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo