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Odigo Announces Odigo for Salesforce for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Issy-les-Moulineaux, 1st of July 2021 – Odigo today announced it has launched an updated version of Odigo for Salesforce on Salesforce AppExchange, empowering customers to connect Odigo to Salesforce Service Cloud Voice product. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalised service.
Integrated directly with Service Cloud, Odigo is currently available on AppExchange at www.appexchange.salesforce.com
Odigo has been providing an open computer telephony integration (CTI) with Salesforce for 7 years, with worldwide coverage (100+ countries) and advanced features such as callbot, SMS, callback, outbound campaigns, call-and-pay, recording and monitoring, associated with the full range of powerful enterprise-scale tools of Odigo (supervision, analytics, etc.). The new Service Cloud Voice for Partner Telephony option will enable Odigo to offer a Call Centre as a Service (CCaaS) solution that combines data-driven design and Natural Language Processing (NLP) capabilities with Einstein artificial intelligence (AI) capabilities.
According to Thibaud Pietri, Chief Product Officer at Odigo: “The Odigo team is excited to integrate our proprietary Odigo CCaaS technology with Salesforce. The clients we support will be able to get benefits from our continuous innovation, including increased contact centre efficiency, memorable customer journeys and a rewarding agent experience.”
“Odigo for Salesforce is a welcome addition to the Service Cloud Voice ecosystem,” said Patrick Beyries, VP of Product Management, Service Cloud. “The expansion of Service Cloud Voice for Partner Telephony enables customers to integrate the telephony experience natively within the agent workspace, combined with CRM data, process and voice intelligence.”
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 6,000 listings, 9 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customisable apps and Salesforce-certified consultants to solve any business challenge.
Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world.
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Enhancing customer experience (CX) by much closer and easier integration of the Odigo solution with 3rd party systems