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Paris, March 10, 2022 – The 2021 edition of the Frost Radar™ for the European Contact Centre as a Service (CCaaS) market has named Odigo as the leader in Europe. In a mature and competitive European CCaaS sector that comprises more than 150 vendors of varying size, Frost & Sullivan positioned Odigo in 1st place for growth and also as one of the top European providers for innovation.
The report, which focuses on the top 20 vendors, indicates that Odigo is particularly well-placed to take advantage of increasing CCaaS demand by large enterprises because of three key differentiators: Openness, Scalability and Robustness. Odigo has the ability to effectively manage customer interactions and provide the most adaptable solution to ensure the best customer experience.
Odigo’s cloud-based solutions and open platform offer easy integration with existing ecosystems, helping large organisations in adopting new, secure technologies as quickly as possible. In a complex environment, Odigo brings customer interactions to life thanks to a centrally-managed omnichannel solution that operates in real-time.
Odigo’s CCaaS platform is optimally designed to be reliable, scalable, and flexible for large contact centres. It manages huge volumes of interactions, unexpected peaks and fits with the complex nature of global enterprises.
As the largest European Contact Centre solutions provider in the cloud, Odigo has a proven track record of market experience, customer referrals, and a comprehensive proprietary portfolio that enabled the company to build an extensive presence in France, Belgium, Spain, Germany, and the UK. Its robustness allows it to handle crises, embrace trends, innovate with AI solutions and be a future-proof partner in a fast-moving and competitive customer experience market.
“As a frontrunner in the European CCaaS market, Odigo harnesses know-how and enterprise-scale innovative technology (including conversational AI, monitoring, advanced user management, and smart routing automated systems) to radically streamline contact centre operations. Customer service levels improve, and brands create stronger bonds with their customers. Odigo has an impressive track record of enhancing organisations’ CX capability, productivity and efficiency,” said Federico Teveles, ICT & CX Industry Analyst at Frost & Sullivan.
“We are proud to have been recognised for our strengths and areas of differentiation in an ultra-competitive and fast-growing market. As a global player, Odigo addresses specific needs for each market and this recognition testifies to our determination to meet our customers’ challenges and deliver an innovative, scalable and robust omnichannel offering. Building on the strengths highlighted in this report, Odigo continues to grow and expand by leveraging an ecosystem of partners to maintain its competitive differentiation,” added Vincent Lascoux, Chief Operating Officer at Odigo.
Download a complimentary copy of the 2021 Frost & Sullivan Frost Radar™ report here.
About Frost & Sullivan
For the past 60 years, Frost & Sullivan has applied actionable insights to create a stream of innovative growth opportunities for companies, governments, and investors. We generate intelligence spanning 10 industries, 35 sectors, and 300 markets. Our innovative go-to-market strategies and proven implementation best practices have helped transform the business models of some of the world’s leading companies through our Growth Pipeline as a Service.
Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world.
In December 2022, Odigo was awarded for the first year the prestigious "Great Place to Work" certification in the UK as well as in Spain and for the second time in France. This is the result of an employee survey and a comprehensive independent audit conducted by the Great Place to Work Institute.
Discover our highlights from the UK’s biggest contact centre event of the year.
Ensuring effectiveness for complex organisations, offering a cloud-based suite of products, enabling seamless omnichannel experiences for customers and a satisfying experience for agents are Odigo’s main strengths highlighted in the ISG Provider Lens™ CCaaS 2022 report.