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Paris, November 18, 2021 – Odigo, a global provider of Contact Centre as a Service (CCaaS) solutions, has been named a global Leader in the ISG Provider Lens™ CCaaS 2021 report. It is the second year in a row that ISG has granted Odigo this recognition.
Odigo has demonstrated the capabilities of providing assisted and fully customised channel-free solutions, its application integration and interfacing, strong growth plans, its multi-tiered Partner Program and a host of new developments. For this, ISG — a leading global technology research and advisory firm — has recognised Odigo at the highest level.
With nearly 30 years of expertise, Odigo has been helping organisations around the world shape their customer experience by providing flexible, scalable and secure cloud-based Contact Centre as a Service (CCaaS) solutions with a dedicated service offering. The company’s easy-to-use and data-driven solutions enable brands to deliver the seamless, personalised experiences customers expect across channels and devices.
“Since 2013, Odigo has provided us with a robust solution that supports a complex public health entity serving diverse regions and users,” said Sophie Martin, Customer relationship optimisation manager at CNAM. “We have greatly benefited from their team’s professionalism and engagement.”
“We are extremely proud to be positioned again as a global Leader in the ISG Provider Lens™ Contact Centre as a Service report. Through the work of our teams, cooperating closely with our partners and clients all over the world, Odigo continues to enhance the customer experience by developing open and innovative CCaaS solutions based on state-of-the-art technologies. Odigo’s data analytics and openness of its solutions, which allows for smooth integration with applications of other ecosystems, embody the present and future of customer experience technology,” said Erwan Le Duff, CEO of Odigo.
To download your complimentary copy of the ISG Provider Lens™ Contact Centre as a Service 2021 report, please click here.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organisations, and service and technology providers achieve operational excellence and faster growth. The firm specialises in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries, a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world.
BCW UK – Michelle Marriott