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London, April 5, 2022 – Odigo, a pioneer in Contact Centre as a Service (CCaaS) solutions, today announced the launch of Odigo Connect, its marketplace designed to bring together the offers of its technology partners and complementary solution providers. This new platform will enable customers from all sectors – banking/insurance, retail, transport/tourism, public sector – to benefit from innovative services that add value to the Odigo solution.
An open platform based on a powerful ecosystem
With the launch of Odigo Connect, Odigo showcases its innovation ecosystem and the role that collaboration with technological partners can have in creating a richer and more meaningful customer experience. Convinced that the future of customer relations is based on the strength of a powerful ecosystem, Odigo Connect brings its industry expertise and the technological capabilities of its partners under one virtual roof. This will make it much easier for customers to adapt their Odigo solution to their particular needs.
A place to explore new possibilities
Odigo Connect offers a broad range of choices to customers who want to enhance their Odigo experience. There is definitely a lot to consider and choose from because the Odigo solution already integrates seamlessly with many complementary AI, CRM, collaborative, security and team management solutions. In order to provide the best possible offer, Odigo selects its partners based on a number of criteria: the added value they bring to customers, their reliability and the speed of implementation. Odigo’s ambition is to continue to develop innovative use cases for its customers around the world and to enable its technological partners to access new markets.
“Openness is one of Odigo’s three key values. As a European pioneer in customer experience, we are proud to launch today the “Odigo Connect” marketplace, which already hosts more than 40 partners in our industry. By bringing together these innovative solutions on one, unique platform, Odigo provides its customers with the best services and technologies on the market, enabling them to create ever more satisfying consumer experiences,” says Thibaud Pietri, Chief Product Officer at Odigo.
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About Odigo Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
Contacts Presse – Agence BCW Chadia Messaoudi / Anastasia Morales
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