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We at Odigo are passionate about delivering robust CCaaS solutions; providing real advantages to our client’s communication strategies and enabling them to deliver customer experience that sets them apart from their competition. Dedicated to continuous innovation and ambitious technological advancements, we are global visionaries shaping the present and future of customer experience.
Our user-friendly CCaaS solutions use AI-based automation so your team can focus on emphasising the human touch and interacting with customers in a way that leads to satisfying outcomes.
As a partner, we support you from ‘build’ to ‘run’ stages, and beyond. Our experts help you achieve your digital transformation through customised training along with data-driven CCaaS solutions and strategies.
As visionaries recognised for flexible and evolutive technology, we work with our partners – some of the world’s leading technology organisations – to ensure our open CCaaS solutions can be seamlessly integrated into your CX ecosystem.
The launch of Société du Journal Téléphoné (SJT), a company that would soon become the French leader in banking and institutional voice services, lays the foundation for a company dedicated to innovative technology and exceptional customer experience.
SJT merges with two software companies and becomes Prosodie, a publicly listed company that launches an acquisition program in France and abroad.
Prosodie provides over 80 speech recognition or natural language services and emerges as a European CX leader.
Capgemini acquires Prosodie, becoming Prosodie-Capgemini.
The company enters the Belgium, Netherlands and Luxembourg (Benelux) market.
Prosodie-Capgemini is recognised for the first time as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe.
Prosodie-Capgemini enters the UK market, with Odigo as its flagship offering.
Odigo becomes a standalone brand and changes its visual identity.
Odigo enters the German market. Additionally, Odigo is positioned as a Visionary in the 2020 Gartner Magic Quadrant for Contact Centre as a Service, Worldwide, and as a Leader in the 2020 ISG Provider Lens™ Contact Centre as a Service – CX Global Quadrant Report.
Odigo is acquired by Apax Partners with the aim to accelerate its growth and international expansion.
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
We always consider our impact on the environment and strive to minimise our carbon footprint. That is why we partner with Zayo for our infrastructure and data centres’ bandwidth needs, as their robust environmental policies improve energy efficiency, encourage conservation and diversify energy sources. Additionally, in order to assess our carbon footprint, we use the Ekotrip solution for our business travel.
The Odigo teams are passionate about dedicating time, energy and financial resources to charitable activities. We believe in the power of voice in all its forms. That’s why we are proud to sponsor NGOs like l’Association des donneurs de voix (ADV), which records and distributes audio books free of charge to people otherwise unable to access them. Its raison d’être deeply echoes our values of being human, committed and open, and is in tune with our DNA and our long experience of working with voice. Odigo Engagement Days is another way we put our values into practice; helping NGOs by sharing skills and supporting them and their beneficiaries with concrete actions like developing communication action plans and coaching.
For partners and clients, we commit to all applicable legal requirements and security measures and seek to serve as an inspiring example. For users of our solutions, we involve organisations, such as the British Royal National Institute of Blind People (RNIB) in the design process, to ensure that all agents benefit from our technology. For Odigo employees, we provide a supportive environment so they can enjoy fulfilling careers. For organisations we are part of, we advocate for sustainable growth that balances cutting-edge technology with humanity. For our industry, we develop open solutions that shape the present and future of customer experience.
Asociacion Espanola de Expertos en la Relacion con Clientes (AEERC)
Association Française de la Relation Client (AFRC)
Mobile Marketing Association France (MMAF)
Call Centre Management Association
UK Contact Centre Forum