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My Odigo

Odigo – more than CCaaS solutions

 Odigo is a global leader in Contact Center as a Service (CCaaS) solutions. We help some of the world’s leading brands deliver memorable customer experiences (CX).

Our vision for CCaaS solutions

We develop technology and CCaaS solutions that empower organizations to enhance agent and customer experiences and enjoy real business benefits.
World-class contact centre technology and cost-effective strategies that build loyalty and enhance brand reputation.
Easy-to-engage, time-saving and context-relevant experiences that are memorable for all the right reasons.
Rewarding experience through intuitive tools that encourage meaningful engagement and long-term commitment to their contact centre career.
Erwan Le Duff
We at Odigo are passionate about delivering robust CCaaS solutions; providing real advantages to our client’s communication strategies and enabling them to deliver customer experience that sets them apart from their competition. Dedicated to continuous innovation and ambitious technological advancements, we are global visionaries shaping the present and future of customer experience.
Erwan Le Duff Chief Executive Officer at Odigo

Values that fuel our innovative CCaaS solutions

Humanity, commitment and openness define who we are and shape the CCaaS solutions we develop and customise for you.

Human

Our user-friendly CCaaS solutions use AI-based automation so your team can focus on emphasising the human touch and interacting with customers in a way that leads to satisfying outcomes.

Committed

As a partner, we support you from ‘build’ to ‘run’ stages, and beyond. Our experts help you achieve your digital transformation through customised training along with data-driven CCaaS solutions and strategies.

Open

As visionaries recognised for flexible and evolutive technology, we work with our partners – some of the world’s leading technology organisations – to ensure our open CCaaS solutions can be seamlessly integrated into your CX ecosystem.

Odigo milestones

1986

The launch of Société du Journal Téléphoné (SJT), a company that would soon become the French leader in banking and institutional voice services, lays the foundation for a company dedicated to innovative technology and exceptional customer experience.

1998

SJT merges with two software companies and becomes Prosodie, a publicly listed company that launches an acquisition program in France and abroad.

2009

Prosodie provides over 80 speech recognition or natural language services and emerges as a European CX leader.

2011

Capgemini acquires Prosodie, becoming Prosodie-Capgemini.

2012

The company enters the Belgium, Netherlands and Luxembourg (Benelux) market.

2014

Prosodie-Capgemini is recognised for the first time as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe.

2017

Prosodie-Capgemini enters the UK market, with Odigo as its flagship offering.

2019

Odigo becomes a standalone brand and changes its visual identity.

2020

Odigo enters the German market. Additionally, Odigo is positioned as a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, Worldwide, and as a Leader in the 2020 ISG Provider Lens™ Contact Centre as a Service – CX Global Quadrant Report.

2021

Odigo is acquired by Apax Partners with the aim to accelerate its growth and international expansion.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

Odigo leadership team

Erwan
Erwan Le Duff Chief Executive Officer at Odigo

Vincent
Vincent Lascoux Chief Operating Officer

David
David Paulding Chief Sales Officer

Thibaud
Thibaud Pietri Chief Product Officer

Thomas
Thomas Saint-Hilaire Chief Experience Officer

Germain
Germain Piveteau VP Sales – France

Dominique
Dominique Toubin VP Channels & Alliances

Julien
Julien Garcia Chief Financial Officer

Hervé
Hervé Leroux Chief Marketing Officer

Annaick
Annaick Duwattez Chief People Officer

Javier
Javier Llosa Managing Director Spain

Maylis
Maylis Crouzat General Counsel

Odigo Board Members

René
René Bonvanie

Hervé
Hervé Couturier

Damien
Damien de Bettignies

Thomas
Thomas de Villeneuve

Corporate Social Responsibility (CSR) at Odigo

As a community partner dedicated to sustainable and socially responsible policies, Odigo is committed to the United Nations’ Global Compact.

Environment

We always consider our impact on the environment and strive to minimise our carbon footprint. That is why we partner with Zayo for our infrastructure and data centres’ bandwidth needs, as their robust environmental policies improve energy efficiency, encourage conservation and diversify energy sources. Additionally, in order to assess our carbon footprint, we use the Ekotrip solution for our business travel.

Sponsorship and contribution to charity programs

The Odigo teams are passionate about dedicating time, energy and financial resources to charitable activities. We believe in the power of voice in all its forms. That’s why we are proud to sponsor NGOs like l’Association des donneurs de voix (ADV), which records and distributes audio books free of charge to people otherwise unable to access them. Its raison d’être deeply echoes our values of being human, committed and open, and is in tune with our DNA and our long experience of working with voice. Odigo Engagement Days is another way we put our values into practice; helping NGOs by sharing skills and supporting them and their beneficiaries with concrete actions like developing communication action plans and coaching.

Creating positive impact for all our stakeholders

For partners and clients, we commit to all applicable legal requirements and security measures and seek to serve as an inspiring example. For users of our solutions, we involve organisations, such as the British Royal National Institute of Blind People (RNIB) in the design process, to ensure that all agents benefit from our technology. For Odigo employees, we provide a supportive environment so they can enjoy fulfilling careers. For organisations we are part of, we advocate for sustainable growth that balances cutting-edge technology with humanity. For our industry, we develop open solutions that shape the present and future of customer experience.

Contact centre associations

Odigo sponsors, participates and is a member of many local and international communities dedicated to customer experience. Our involvement in these communities represents an opportunity for Odigo’s CX experts to share, exchange and refine ideas and thought leadership for the benefit of our customers while contributing to the ongoing improvement of customer experience everywhere.

Asociacion Espanola de Expertos en la Relacion con Clientes (AEERC)

Association Française de la Relation Client (AFRC)

Mobile Marketing Association France (MMAF)

Call Centre Management Association

Klantenservicefederatie (KFRC)

UK Contact Centre Forum