Empowering staff and augmenting performances to succeed in agile contact centers

Empowering staff and augmenting performances to succeed in agile contact centers

Enterprises have faced many challenges during lockdowns and transitions to remote work. COVID-19 has accelerated the need to have remote work capabilities. Join ISG Director of Research Namratha Dharshan and David Paulding GSO of Odigo as they discuss the transformation from office to remote work. In this session we will cover: How are contact centers handling new, flexible working modelsUse cases on the challenges faced by the organizationHow have cloud contact centers enabled agility and helped enterprises become more agile during such unprecedented timesHow are agents’ roles evolving to meet new challenges and expectationsWhat new technologies and processes are influencing the changing role of an agentHow can one recognize an agile contact center solution that has the scalability to evolve with a company’s changing needs Speakers

Empowering staff and augmenting performances to succeed in agile contact centers

Enterprises have faced many challenges during lockdowns and transitions to remote work. COVID-19 has accelerated the need to have remote work capabilities. Join ISG Director of Research Namratha Dharshan and David Paulding GSO of Odigo as they discuss the transformation from office to remote work. In this session we will cover: How are contact centers handling new, flexible working modelsUse cases on the challenges faced by the organizationHow have cloud contact centers enabled agility and helped enterprises become more agile during such unprecedented timesHow are agents’ roles evolving to meet new challenges and expectationsWhat new technologies and processes are influencing the changing role of an agentHow can one recognize an agile contact center solution that has the scalability to evolve with a company’s changing needs Speakers