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How automation is revolutionizing phone-based journeys

When customers get in touch with a brand, they expect to be swiftly provided with the support they need. This is especially true on the phone channel, which is still consumers‘ favorite. However, the rising popularity of voice assistants at home and beyond means the next voice revolution is already upon us. This white paper ensures you are prepared with a comprehensive overview of the phone services and use cases that can and should capitalize on automation and AI

  • Leverage automation
  • Empower agents
  • Enable excellent CX
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