CUSTOMER EXPERIENCE

Odigo gets your customers straight to where they want to be.

Omnichannel CX

Customers expect to be able to talk to businesses through the same channels they talk to everyone else: voice, mail, chat, text message, social, and video. Odigo is built to cope with any channel, blending them seamlessly into a consistent contact experience.

 

Intelligent routing

AIs with natural language capabilities can identify a caller from voice biometrics, then understand the intention and context of a customer’s inquiry before routing them to the best-qualified agent.

 

Human overwatch

Research shows people are happy to talk to AIs, as long as they know a person is in the loop. Odigo incorporates agent shadowing for AI interactions, and emotion detection capabilities mean the bots can recognize stress in a caller’s voice and preemptively hand over to a human.