KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. It is a subsidiary of French multinational Saint-Gobain.
Traditionally, KparK made sales by approaching customers directly. Today, online sales and marketing are much more significant, which means KparK needs a highly sophisticated contact solution as the foundation for its customer relationships.
KparK replaced its legacy customer contact solutions with a new customer relationship center built and installed by Odigo. The company chose Odigo because it enabled them to create a platform capable of delivering the same high quality service to customers from any geographical location.
The Odigo solution included extensive, tailored training for KparK’s service agents, ensuring they understood and embraced the capabilities the software solution provided.
As part of our ongoing partnership with KparK, Odigo is helping the company adopt voice-operated services that are integrated with its established digital channels.