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A multinational financial institution wants to accelerate its transition away from physical locations while continuing to provide the personalized, customer-centric care they are known for. To take its global transformation program to the next level, it needs to replace its legacy, on-site technology with a cloud solution that would enable it to automate certain aspects of its customer service. The end goal? Being able to provide assistance to customers 24/7 and freeing up time for banking advisors to deal with more complex or emotional issues.
Empowering customers with value-added self-service abilities on all voice and digital channels anywhere, at any time and from any device.
The bank wants to:
A tailor-made omnichannel bot that handles all the digital and voice interactions that can be resolved using self-service. Odigo makes this possible with:
*Based on proprietary Odigo data
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