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A gas and electricity provider has begun collecting data on its entire delivery process. With a more accurate segmentation of their market, they can promote a set of new, targeted offers, together with incentives to use resources at non-peak hours. They are also launching a promotional campaign to encourage customers to upgrade their installations. They need customer service solutions that enable agents to quickly and easily find the information they need to present these offers, without having to leave the console.
The utility provider wants to:
Reducing contact center wait times is foundational to improving customer experience (CX). Customers are abandoning brands that fail to respect their time, and switching to companies that find ways to continuously reduce contact center wait times. Deploying the right solutions positions contact centers to gain new customers and build lasting loyalty.
The agility to meet demands while controlling costs is becoming even more crucial for organizations juggling peaks and troughs in traffic. The cloud provides a robust platform that combines security and reliability with flexibility that ensures an organization maximizes its resources and operational efficiency.
Optimize interactions with customers. Deliver consistent, end-to-end customer experience across channels through a single platform that enables coherent conversations by integrating third-party AI with Odigo AI.
With consumers increasingly shopping online, retailers need to deliver an experience as reliable and convenient as the one they offer in brick-and-mortar stores. Crucially, they must facilitate agents’ work by giving them a one-stop interface that displays all customer information, but also enables the management of inbound and outbound calls and efficiently handles all omnichannel interactions.