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Odigo™ recommended by 86% of customer reviews in the Gartner® Peer Insights™ “Voice of the Customer” report  

Published at the end of January 2023, the Voice of the Customer report for Contact Center as a Service recognized the reviews of 11 vendors on the Gartner Peer Insights platform. Each rating was subject to a strict validation and moderation process to ensure authenticity.

Odigo client reviews, collected over 18 months, we believe, attest to their level of satisfaction.


Odigo recommended by 86% of customer reviews


Of these customers, are from very large organizations with over $10 billion in revenue.


Of these customers, are from very large organizations with revenue of $1-10 billion.


All reviews are 4 or 5 stars

Customer Experience Leader
Odigo’s solution manages 30 M calls. It proves it is a robust solution… We are a customer of Odigo since 2013. We really appreciate the collaboration and the service that is provided. The keypoints we highly appreciate are : the product, its capacity to adapt to a complex public health entity that manages several regions and has different types of users.
Customer Experience Leader
Team Leader
Odigo, the partner of contact center omnichannel that all customers should have. We have an important backlog with Odigo in which we have also integrated this experience into the Salesforce CRM and the synergies are extraordinary.
Team Leader
CX Cloud Operations Manager
Odigo has been the central tool in handling the contact central flows with the plus point in terms of integration and pricing. The customer support has also been great. Overall, Odigo is very balanced product in a competitive market.
CX Cloud Operations Manager
Business Analyst
The service supports connecting via all the communication channel option, namely chat, audio & video. The user can also share attachment for proof of any transactional issues.
Business Analyst
I am overly impressed with the features so far especially for our IVR designer feature in support of our interactive vocal service.
Content Specialist
Great tool for managing contact centre flows – with fast deployment and implementation. Communication with the product team was excellent and has enhanced the customer experience with the human touch to automated responses.
Content Specialist

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Gartner, Voice of the Customer for Contact Center as a Service,Peer Contributors, 30 January 2023
Reviews and Ratings based on 22 total reviews as of November 2022.
Gartner is a registered trademark and service mark and Peer Insights is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.