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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
Rich
Rich communication services: the next channel for your contact center?
Elisabeth
Elisabeth De Longeaux
May 24, 2022 · 3 minutes Read more
Showing 9 matching results (Page 1 of 2)
Contact Center, Personalization, Public Sector Why your contact center should be including WhatsApp in its omnichannel strategy 
Elisabeth De Longeaux
August 10, 2022 · 3 min Read Read more
Contact Center, Personalization, Public Sector How do outbound call regulations help deliver value to customers?
Elisabeth De Longeaux
August 2, 2022 · 3 min Read Read more
Rich communication services: the next channel for your contact center?
Elisabeth De Longeaux
May 24, 2022 · 3 minutes Read Read more
CCaaS Solution, CRM Integration, Salesforce CCaaS solutions and CRM integration: the first piece to your customer experience puzzle
Elisabeth De Longeaux
November 16, 2021 Read more
Omnichannel Experience Instant messaging is now essential to brand communication strategy
Elisabeth De Longeaux
August 3, 2021 · 3 min Read Read more
Live Chat Service Live chat service – enhancing customer experience has never been easier
Elisabeth De Longeaux
June 24, 2021 · 5 min Read Read more
CCaaS, Channel Less Experience, Customer Experience Build your story with your customers as you engage with them in conversation
Elisabeth De Longeaux
April 6, 2020 Read more
Customer Experience, Instant Messaging, Omnichannel Experience Instant messaging: a good opportunity to improve your customer relationship strategy
Elisabeth De Longeaux
December 3, 2019 Read more
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Chloé Biguet
Chloé Biguet
Product Marketing Manager
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Neil Titcomb
Neil Titcomb
UKI Sales Director – Odigo
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo