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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
The latest thinking
Quiet
Quiet quitting: what is it and should contact centers worry?   
Elisabeth
Elisabeth De Longeaux
February 21, 2023 · 3 min Read more
Catch up
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How to build a successful and sustainable conversational experience in customer service
Delphine Bolus
April 26, 2022 · 3 min Read Read more
Customer Experience How customer experience tech is changing contact center roles
Delphine Bolus
October 13, 2021 Read more
Agent Experience, Contact Center Make your vocal branding a strategic customer relationship asset
Delphine Bolus
June 1, 2021 · 5 min Read Read more
AI, Customer Experience 3 ways artificial intelligence enhances customer experience
Delphine Bolus
November 5, 2020 Read more
Artificial Intelligence, Voice Based Personal Assistant, Voicebot Voicebots: Enhancing customer experience with voice-based personal assistants
Delphine Bolus
June 4, 2020 Read more
Customer Centricity, Customer Experience, Customer Service Is your customer service really customer-centric?
Delphine Bolus
August 21, 2019 Read more
Our experts
Jean-Denis Garo
Jean-Denis Garo
Head of Product Marketing
Andy Watts
Andy Watts
Senior Account Director
Fabrice Malecot
Fabrice Malecot
Product Manager
Chloé Biguet
Chloé Biguet
Product Marketing Manager
Aurore Carrié
Aurore Carrié
Product Manager
Jean Michel Maurel
Jean Michel Maurel
Delivery Quality Manager
Léonard Marzin
Léonard Marzin
Head of data factory
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Francis Thulliez
Francis Thulliez
Head of Sales | Retail & Services
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo