Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Paris, Oct 25, 2019 – Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe for the fifth consecutive year.* In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision.
The Leaders in this Gartner Magic Quadrant can best be described as “those suppliers with a strong multichannel product and service capability that have already amassed a large installed base of both large and small customers. Leaders also benefit from offering Pan-European solutions, as well as in-country operational support for local sales opportunities.”
Erwan Le Duff, Managing Director of Odigo, said: “We are extremely proud to be recognized as a Leader in the Gartner Magic Quadrant for the fifth consecutive year. We believe it highlights an insatiable quest for innovation shared by all our team members. We are committed to providing best-in-class services to our clients globally, who have placed their trust in us, which feel has led us to this Leader recognition by Gartner for five years.”
Odigo is an established Contact Center as a Service offering with strong usability, reliance and innovation capabilities, prerequisites for enhanced customer experience. It delivers both local customization capabilities and global synergies, underpinned by a skilled and highly experienced team of more than 400 experts, to provide effective business outcomes for clients worldwide.
Click here to access a complimentary copy of the full report: http://bit.ly/31LTrVI
Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison | Steve Blood | Drew Kraus, 15 October 2019. *Odigo was previously listed as Capgemini (Prosodie) because it rebranded in January 2019.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Odigo, a Capgemini brand formerly known as Prosodie-Capgemini, helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 200 clients around the world.
Visit us at https://www.odigo.com.
The Association des Donneurs de Voix has a mission: recording and distributing audiobooks free of charge to people with disabilities. Soon their library will be enriched by the voices of Odigo team members. More than 50 Odigo employees recently volunteered to record an audiobook together, while Odigo supported the NGO financially with a donation.
Odigo is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.
Let’s look back at some of the defining moments and milestones we’ve experienced in 2020.