Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Odigo, the only European company to be named a visionary in the “Magic Quadrant for Contact Center as a Service” by Gartner 2020, is pleased to announce the partnership with WTG communication GmbH, a renowned system integrator with extensive experience in providing intelligent contact center solutions for a wide range of industries. By connecting two innovative portfolios, organizations will benefit from a powerful range of solutions that will bring their CX visions to life and create sustainable relationships with their customers.
For more than 100 years, companies, corporations, government agencies and organizations have been relying onn solutions from the WTG Group. An important pillar of success in WTG communication’s solution portfolio are the analysis, optimization and implementation of customer-specific UC/CC strategies. WTG has always been characterized by the courage not only to recognize the opportunities offered by new technologies, but also to utilize them to drive innovation and customer satisfaction.
Marcus Langknecht, Partner and Alliance Manager at Odigo, states: “WTG was one of the first system houses in Germany to recognize the need for cloud-based communication solutions – they are visionaries, just like Gartner says of us. We are all the more proud that they have chosen Odigo as their preferred partner for CCaaS solutions. With their great expertise, outstanding services and nationwide presence, they are the ideal partner for future CX projects”.
Dirk Walla, CEO of WTG, affirms: “As a solution provider, we actively support our customers in their digitalization and the way into the cloud. With the help of the Odigo solution, which we now regard as part of our WTG Cloud solution strategy, we have got the perfect enterprise solution for large call centers in our portfolio”.
Odigo complements the WTG portfolio with a comprehensive omnichannel platform that contains all the elements to be successful in the European enterprise market:
Forming a strong connection to level up communication strategies and deliver superior customer experiences, this alliance represents the shared vision and goals of Odigo and WTG. Together they will help organizations to keep up with rising expectations and put their customers at the heart of their business model. The services, products, experience and expertise of both companies are a perfect fit for large organizations managing numerous and diverse customer interactions (both B2B and B2B2C).
350 employees, a nationwide German branch network and more than 100 years of experience: that is the WTG group. With the three specialist competencies, IT & communication, security systems and control center technologies, the WTG Group is one of the leading solution and service providers. Its passion for innovation in its work and its future-oriented management ever since its foundation provide the basis for its more than 100-year success story – today, WTG has established itself as a driver of digitalization. The enterprise meets every technological challenge with the greatest possible commitment to quality – delivering future-compatible communication and security solutions tailor-made for its customers’ needs and providing ongoing service for larger businesses in the SME sector, as well as for large corporations and public bodies.
For more information: www.wtg.com | Twitter | LinkedIn | Xing | Facebook | Instagram
To contact WTG communication, please approach our sales team by phone (+49 251 3993 0) or via email (firstname.lastname@example.org).
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
The Association des Donneurs de Voix has a mission: recording and distributing audiobooks free of charge to people with disabilities. Soon their library will be enriched by the voices of Odigo team members. More than 50 Odigo employees recently volunteered to record an audiobook together, while Odigo supported the NGO financially with a donation.
Odigo is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.
Let’s look back at some of the defining moments and milestones we’ve experienced in 2020.