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As 2020 has come to an end, we have compiled a video of some of the defining moments and milestones we’ve experienced this year.
We put this video together to celebrate the successes of 2020, and the people that made them possible. Too much has happened this year to include everything, but we’ve showcased some of the moments that had the greatest impact on us as a team: growing our company, moving our headquarters, adapting to remote work, reinventing our workspace and receiving recognition from Gartner and ISG as CX leaders.
We hope you enjoy the video, and wish you all the best in the new year!
The 12th Platinum Contact Center Awards recognized Odigo for customer experience and technological innovation in their omnichannel solution for Leroy Merlin Spain, which played a key role in the retailer’s successful response to the pandemic. The award was presented jointly to representatives of both organizations, at the Teatro Goya in Madrid.
Odigo is proud to announce the success of our recent initiative – a challenge to walk 10,000,000 steps and raise 10,000€ for Médecins Sans Frontières (Doctors Without Borders), in India
Independent research commissioned by Odigo shows that industry leaders believe AI will significantly improve CX offerings, but the growing skills gap threatens adoption