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2020 is bringing plenty of change and expansion as Odigo continues to solidify its presence in existing markets while moving into new ones. The most exciting of these new markets is a new presence in Germany.
Already well–known in some of the biggest markets in Europe, building a presence in Germany seemed to be the logical next step for a cloud contact center solution.
For the last 26 years, Odigo has been helping more than 200 big business around the world streamline their contact centers to ensure the customer experience (CX) remains as consistent as possible, no matter how customers reach out to their brand.
“Odigo being recognized as Leader by the Gartner in Western Europe for Contact Center as a Service*, I am pleased to announce that today we are opening our operations in Germany, with a German version of our solutions and local services. As the German market is shifting from the traditional on-premises solutions to the benefits of SaaS, Odigo wants to bring its 26 years of expertise in Cloud operations and its unique ability to operate Enterprise-scaled platforms to the region. Odigo sees a major potential in the German market, which we will address through a collaboration with local partners having a good expertise and knowledge of the market ” Erwan Le Duff, Chief Executive Officer at Odigo.
Odigo’s ecosystem ensures that not only do we stay open to new ideas and technologies, but we follow through on the promises we make to customers because that human aspect is at the heart of what we do. This means customers know that they can contact the brand whenever they want, wherever they want, and from the device they prefer, and receive the same quality of service. One way we do this in particular is by the way we employ AI to innovate the services we offer and make it easier for customers to get the answers they need as quickly and seamlessly as possible.
Another advantage of implementing a cloud solution is that it offers contact centers plenty of storage for a fraction of the cost. This gives businesses the ability to keep clients’ information safe and easily accessible for agents whenever they need it – for example when forwarding a call or transferring a client from a chatbot to a human agent without breaking the bank. Thanks to cloud technology, top-notch CX across every channel, be it text, email, or telephone, has never been easier.
Odigo is getting ready to offer its services via various resellers throughout Germany and are hoping to announce some new partnerships in the coming weeks. These partnerships will allow them to build a stronger presence in Germany while leveraging the partners’ knowledge of the German customer service landscape to ensure a seamless entry into the market.
Contact us for a demo and learn how we can help you adopt a channel-less approach for your contact center.
* Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Digitalization, hybridization and personalization: the "new normal" of customer relationships? Erwan Le Duff is a guest on Stéphane Pedrazzi's #Décryptage.
Odigo, a global leader in Contact Center as a Service (CCaaS) solutions, has been named as a Visionary in the 2021 Gartner® Magic Quadrant™ for CCaaS for two years in a row.
The 12th Platinum Contact Center Awards recognized Odigo for customer experience and technological innovation in their omnichannel solution for Leroy Merlin Spain, which played a key role in the retailer’s successful response to the pandemic. The award was presented jointly to representatives of both organizations, at the Teatro Goya in Madrid.