Cookie Settings

Request a demo

Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

Odigo announces the integration of Google DialogFlow CX with its conversational AI offer

Odigo is one of the first CCaaS solution providers to offer this option to better meet its customers' needs. In doing so, Odigo reaffirms its commitment and leadership in conversational AI solutions.
Odigo announces the integration of Google DialogFlow CX with its conversational AI offer
December 16, 2021 2 min of reading

Paris, December 16, 2021 Odigo, the leading French provider of omnichannel contact center solutions, continues to invest in pioneering artificial intelligence (AI) through the integration with the new version of Google Cloud’s Dialogflow CX solution. With Odigo, customers can benefit from the most innovative conversational AI features on the market.

Odigo is one of the first CCaaS providers to offer Google Dialogflow CX on top of its native solution. These AI tools enable virtual agents (bots) to handle more complex conversations and more accurately detect customer intent across all channels, including the phone (interactive voice server).

Odigo is a key player and pioneer of AI in contact center solutions. For over 30 years, Odigo has been supporting large French and international companies with turnkey Contact Center as a Service (CCaaS) cloud solutions. With this connector to Google Dialogflow CX, Odigo enables its customers to capitalize on their previous investments and continue to benefit from Google’s AI tools when using Odigo’s CCaaS solutions.

“Odigo promotes a model that is open to the ecosystem of technology leaders, to help businesses provide the best possible experience to their own customers and employees. Through a strong partnership with Google Cloud on artificial intelligence, we are proud to announce support for Google Dialogflow CX, which helps build high-quality conversational experiences between businesses and their customers,” said Thibaud Pietri, Chief Product Officer at Odigo.

About Odigo

Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge proprietary technologies enable a seamless and efficient omnichannel experience for its customers, and a satisfying and engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 35-year history of industry firsts, Odigo has more than 250 clients around the world.

Contacts Presse – Agence BCW 

Chadia Messaoudi / Paolo Ghilardi 

odigo@bcw-global.com

September 5, 2023 Evolving European Customer Service Landscape Unveiled in Latest ECCCSE and CCMA Report

The most recent customer service trends in six European markets are detailed in a new report supported by Odigo.

Read more
July 19, 2023 Odigo in the Truffle 100 ranking for the 3rd time in a row 

For the third year in a row, Odigo is part of the Truffle 100 ranking of French software vendors, reaching the 17th place.

Read more
July 12, 2023 Our volunteers record a new audio book for the association Donneurs de Voix

For over 40 years, the des Donneurs de Voix association has been dedicated to providing access to reading for people who are unable to read, by recording and making available audio books. It was therefore natural for Odigo, through its customer experience missions with a strong track record in voice-based solutions, to get involved and help the Association des Donneurs de Voix.   

Read more