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Odigo – more than CCaaS solutions

 Odigo is a global leader in Contact Center as a Service (CCaaS) solutions. We help some of the world’s leading brands deliver memorable customer experiences (CX).

Our vision for CCaaS solutions

We develop technology and CCaaS solutions that empower organizations to enhance agent and customer experiences and enjoy real business benefits.
World-class contact center technology and cost-effective strategies that build loyalty and enhance brand reputation.
Easy-to-engage, time-saving and context-relevant experiences that are memorable for all the right reasons.
Rewarding experience through intuitive tools that encourage meaningful engagement and long-term commitment to their contact center career.
Erwan Le Duff
We at Odigo are passionate about delivering robust CCaaS solutions; providing real advantages to our client’s communication strategies and enabling them to deliver customer experience that sets them apart from their competition. Dedicated to continuous innovation and ambitious technological advancements, we are global visionaries shaping the present and future of customer experience.
Erwan Le Duff Chief Executive Officer

Values that fuel our innovative CCaaS solutions

Humanity, commitment and openness define who we are and shape the CCaaS solutions we develop and customize for you.


Our user-friendly CCaaS solutions use AI-based automation so your team can focus on emphasizing the human touch and interacting with customers in a way that leads to satisfying outcomes.


As a committed partner, we support you from ‘build’ to ‘run’ stages, and beyond. Our experts help you achieve your digital transformation through customized training along with data-driven CCaaS solutions and strategies.


As visionaries recognized for flexible and evolutive technology, we work with our partners – some of the world’s leading technology organizations – to ensure our open CCaaS solutions can be seamlessly integrated into your CX ecosystem.

Odigo milestones


The launch of Société du Journal Téléphoné (SJT), a company that would soon become the French leader in banking and institutional voice services, lays the foundation for a company dedicated to innovative technology and exceptional customer experience.


SJT merges with two software companies and becomes Prosodie, a publicly listed company that launches an acquisition program in France and abroad.


Prosodie provides over 80 speech recognition or natural language services and emerges as a European CX leader.


Capgemini acquires Prosodie, becoming Prosodie-Capgemini.


The company enters the Belgium, Netherlands and Luxembourg (Benelux) market.


Prosodie-Capgemini is recognized for the first time as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe.


Prosodie-Capgemini enters the UK market, with Odigo as its flagship offering.


Odigo becomes a standalone brand and changes its visual identity.


Odigo enters the German market. Additionally, Odigo is positioned as a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, Worldwide, and as a Leader in the 2020 ISG Provider Lens™ Contact Center as a Service – CX Global Quadrant Report.


Odigo is acquired by Apax Partners with the aim to accelerate its growth and international expansion.


In December 2022, Odigo was awarded for the first year the prestigious “Great Place to Work” certification in the UK as well as in Spain and for the second time in France.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  

Odigo leadership team

Erwan Le Duff Chief Executive Officer
Vincent Lascoux Chief Operating Officer
Thibaud Pietri Chief Product Officer
Annaick Duwattez Chief People Officer
Maylis Crouzat General Counsel
Vincent Ortiou Group CFO & Corporate Development
Alain Sinquin Chief Revenue Officer
Hervé Leroux Chief Marketing Officer
Javier Llosa Managing Director Spain
Thomas Saint-Hilaire Chief Experience Officer
Dominique Toubin VP Channels & Alliances
Julien Garcia Chief Financial Officer
Germain Piveteau VP Sales – France

Odigo Board Members

René Bonvanie Independent Board Member
Hervé Couturier Independent Board Member
John Higgins Independent Board Member
Damien de Bettignies Apax Partners
Thomas de Villeneuve Apax Partners

Contact center associations

Odigo sponsors, participates and is a member of many local and international communities dedicated to customer experience. Our involvement in these communities represents an opportunity for Odigo’s CX experts to share, exchange and refine ideas and thought leadership for the benefit of our customers while contributing to the ongoing improvement of customer experience everywhere.

Asociacion Espanola de Expertos en la Relacion con Clientes (AEERC)

Association Française de la Relation Client (AFRC)

Mobile Marketing Association France (MMAF)

Call Centre Management Association

Klantenservicefederatie (KFRC)

UK Contact Centre Forum

Belgische Associatie van Klantendiensten en Contact Centers