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We are proud to be the only European Contact Center as a Service (CCaaS) provider positioned as a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service. We believe this makes us Europe’s CCaaS partner of choice.

Odigo’s positioning alongside established vendors demonstrates the great strides made in expanding our worldwide presence by providing intuitively designed channel-less cloud solutions.

We feel we can help you enhance your customer experience through our:

  • Advanced artificial intelligence (AI), natural language understanding (NLU) and automation capabilities,
  • Proven track record of trusted experience in customer service,
  • Strong partnerships with multinational organizations,
  • Strong commitment to supporting agile contact centers,
  • Forward-thinking vision of co-innovation through global proofs of concept.

Download your complimentary copy of Gartner’s latest market research to discover their review of Odigo’s omnichannel solutions, along with valuable CCaaS industry insights.




“Odigo is proud to be the only European contact center as a service (CCaaS) provider named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service. We believe our cutting-edge innovations in artificial intelligence (AI) and natural language understanding (NLU) distinguish us as a forward-thinking player on the world market. Our open service strategies, innovation centers and two decades of proven experience attest to our achievements, yet we believe that our recognition as a Visionary shows our solutions are shaping the present and future of customer experience.”

Thibaud Pietri
Thibaud Pietri Head of Product Marketing Odigo

"Being recognized by Gartner as a 2020 Magic Quadrant Visionary is a proud moment for us. I believe it’s because of our work and vision in developing customer service solutions that leverage artificial intelligence and natural language understanding. Our team looks to build on our success as we continue to shape the future of customer experience."

Corentin Messerschmidt
Corentin Messerschmidt Head of Innovation Lab Odigo

    Gartner Magic Quadrant for Contact Center as a Service, Steve Blood | Drew Kraus, Pri Rathnayake, 9 November 2020. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from here. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.